Performs analyzation, action, and response to customer concernsĪnswers telephone calls and interacts with customers to address and resolve various customer concerns Handles customer complaints in support of the various CardWorks phone business units and through social media posts sent from the Social Media Marketing team Drives customer satisfaction by providing leadership, guidance and management to customers on their issues as the ultimate universal agent. Assists management with day to day CARES duties. Customer Advocate responsible for addressing customer concerns and providing solutions.
Responsible for the research, process, and resolution of complaints based on established triggers on credit card and loan accounts for all phone business units or through social media channels.
CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.
#CARDWORKS WOODBURY NY FULL#
css-63i8qb Full Job Description CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. Coordinator I, CARES Engagement CardWorks 194 reviews Woodbury, NY 11797 Full-time CardWorks 194 reviews Read what people are saying about working here.
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